Return Policy
RUSSELL MARINE PRODUCTS
Russell Marine Products strives to provide industry-leading education, support, and products to transform your outdoor experience into the most fulfilling and enjoyable time of your life.
RETURN POLICY
Russell Marine Products accepts returns for refund up to thirty (30) days after delivery or sixty (60) days for credit or exchange, see below for return exclusions. Shipping charges are non-refundable. Customers must request a return authorization number (RMA). This can be done by:
- Return request page
- Emailing [email protected]
- Creating a support ticket on your account once logged in.
Please use the return address on your email RMA instructions, as it may be different than the original shipment address. The customer is responsible for return shipping.
RETURN EXCLUSIONS
ELECTRONICS:
We do not accept returns on electronics. This policy applies to all electronic products purchased through our store or website.
We understand that purchasing electronics can be a significant decision, so we encourage our customers to watch our YouTube channel, contact our sales department, and make informed decisions by researching products and reading reviews. We provide our sales team with the resources, training, and tools they need to excel, ensuring their success translates into customer satisfaction.
MAP/DATA CARDS:
We do not accept returns/exchanges on map cards. Software map cards often contain digital licenses or activation codes that are used to unlock or download the map data, while some map cards may be programmed for a specific unit. If you have any issues concerning the software, please contact the manufacturer.
OPEN/USED ITEMS:
Russell Marine Products reserves the right to refuse any items that are open, damaged, used, or missing items from a package and/or deduct up to 20% of your refund.
Below you will find links to assist you in contacting some of our top-selling brands warranty departments and authorized service centers.
Lowrance warranty contact:
Online at https://www.lowrance.com/help-and-support/warranty-information/
Phone at 1-800-628-4487
Humminbird warranty contact:
Online at https://www.humminbird.com/support/warranty
Phone at 1-800-633-1468
Minn Kota warranty contact:
Online at https://www.minnkotamotors.com/support/warranty
Phone at 1-800-227-6433
Authorized service center locator
Garmin warranty contact:
Online at https://www.garmin.com/en-US/legal/marine-warranty-policy
Phone at 1-888-442-7646